> Common issues with the Decentraland mobile app and where to get help.

# Mobile App Troubleshooting

If something isn't working in the Decentraland mobile app, this page covers the most common situations and where to get more help.

## The app won't sign in

* Make sure you have an internet connection.
* Try closing and re-opening the app.
* If you signed up on desktop and can't find your account, confirm you're using the same sign-in method you used originally.

## A scene won't load or runs slowly

* Some scenes are large and take a moment to download — give it a few moments, especially on cellular networks.
* Try moving to a different scene and back; this resets the load.
* If a specific scene reliably runs slowly, the creator may not have optimized it for mobile yet. You can try it from a Wi-Fi connection or on a more recent device.

## I can't see the on-screen controls

* Make sure you're inside a scene — the controls only show up once you've finished loading.
* Tap once on the screen to wake up the controls if they faded out.

## A scene's UI overlaps the controls

The mobile client reserves the left side and the bottom-right corner of the screen for joystick, chat, profile, and the interaction button. If a scene's own UI overlaps those areas, the creator hasn't yet updated it for mobile — they're working on it.

## Where to get help

* In the bottom right of any [decentraland.org](https://decentraland.org/) page, click the chat icon to reach the Support Team, or go to [decentraland.org/help](https://decentraland.org/help).
* Join the conversation on [Discord](https://dcl.gg/discord) — there are channels dedicated to mobile feedback and support.
* Follow [@decentraland](https://twitter.com/decentraland) on X for status updates.

## Related

* [Getting started](/docs/player/mobile-app/getting-started/)
* [Controls](/docs/player/mobile-app/controls/)
* [Contact & Support](/docs/player/faqs/contact-and-support/)